Refund and Return Policy

At AroxHost, our goal is to give our clients the greatest possible hosting experience. But we are here to assist you if you are not quite happy with your purchase. To learn about your rights and our policies, please carefully read our refund and returns policy.

1. Refund Eligibility

1.1 30-Day Money-Back Guarantee:

We provide a 30-day money-back guarantee for our dedicated server, VPS, and shared hosting packages. Within the first 30 days of your subscription, you can request a complete refund if you’re not happy with our services.

1.2 Non-Refundable Services:

There are some goods and services that cannot be returned. Among them are:

  • Domain name registrations, renewals, and transfers
  • SSL certificates
  • Setup fees
  • Add-on services purchased with your hosting plan
1.3 Renewals:

Renewal payments are non-refundable. We encourage you to review your account and manage your renewals before the renewal date.

2. Requesting a Refund

2.1 How to Request a Refund:

To request a refund, please contact our support team at support@aroxhost.com with your account details and reason for the refund request. Our team will review your request and respond within 5 business days.

2.2 Refund Processing Time:

Once your refund request is approved, we will process the refund within 10 business days. Refunds will be credited to the original method of payment.

3. Account Cancellations

3.1 Cancellation Procedure:

If you wish to cancel your account, please log in to your AroxHost account, navigate to the “Billing” section, and select “Cancel Subscription.” Follow the prompts to complete the cancellation process.

3.2 Data Backup:

Before cancelling your account, please ensure that you have backed up all your data. Upon cancellation, all data associated with your account will be deleted and cannot be recovered.

4. Returns and Exchanges

4.1 Physical Products:

If you have purchased physical products from AroxHost, such as hardware, these items may be returned or exchanged within 30 days of receipt. Items must be in their original condition and packaging.

4.2 Return Shipping:

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: support@aroxhost.com

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